Política de envío

1. PURPOSE OF THIS POLICY

This Shipping Policy explains how THE BRAND ORIGINAL processes, ships, delivers, and handles orders purchased through our website or other approved sales channels.

By placing an order with THE BRAND ORIGINAL, the customer acknowledges that they have read, understood, and accepted this Shipping Policy, together with our Terms & Conditions, Return & Final Sale Policy, Authentication Policy, and Privacy Policy.

2. SHIPPING PROVIDERS

THE BRAND ORIGINAL ships items through independent third-party carriers and logistics providers.

THE BRAND ORIGINAL is not a shipping carrier and does not directly control carrier operations, routes, schedules, delivery attempts, customs processing, scanning events, or service disruptions.

Carriers may include, without limitation, UPS, FedEx, USPS, DHL, private courier services, insured logistics providers, or other carriers selected by THE BRAND ORIGINAL.

3. ORDER PROCESSING TIME

Orders are typically processed within one (1) to three (3) Business Days after all of the following have occurred:

  • payment has been successfully processed;

  • the order has passed payment and fraud-prevention review;

  • the item has been confirmed as available;

  • the shipping address has been verified where necessary;

  • any required security review has been completed.

Processing times are estimates only and are not guaranteed.

4. HIGH-VALUE ITEMS

For items with an estimated or actual sale price exceeding Five Thousand Dollars ($5,000), THE BRAND ORIGINAL may apply additional shipping safeguards.

Such safeguards may include:

  • Signature Required delivery;

  • Adult Signature Required delivery;

  • additional insurance;

  • address verification;

  • delayed shipment pending fraud review;

  • delayed shipment pending payment clearance;

  • secure packaging;

  • use of a specific carrier or insured logistics provider;

  • restricted delivery options.

THE BRAND ORIGINAL reserves the right to determine appropriate safeguards for each shipment.

5. PAYMENT REVIEW AND FRAUD PREVENTION

THE BRAND ORIGINAL may delay, hold, or cancel shipment while a payment, identity, address, fraud, risk, or security review is pending.

THE BRAND ORIGINAL may request additional information before shipping an order, including but not limited to:

  • confirmation of billing information;

  • confirmation of shipping address;

  • proof of identity;

  • confirmation from the payment provider;

  • additional anti-fraud documentation.

Failure to provide requested information may result in order cancellation.

6. SHIPPING ADDRESS

The customer is responsible for providing a complete and accurate shipping address at the time of checkout.

THE BRAND ORIGINAL is not responsible for delays, failed deliveries, misdeliveries, returns, losses, or additional costs caused by:

  • incorrect address information;

  • incomplete address information;

  • outdated address information;

  • unavailable recipient;

  • refusal of delivery;

  • carrier inability to access the delivery location;

  • delivery restrictions at the destination address.

If an order is returned due to an address issue, the customer may be responsible for additional shipping, handling, insurance, or carrier fees.

7. DELIVERY TIME ESTIMATES

Any delivery date, delivery window, or transit time provided by THE BRAND ORIGINAL or a carrier is an estimate only.

THE BRAND ORIGINAL does not guarantee delivery by any specific date or time.

Delivery may be affected by carrier delays, weather, holidays, customs, security reviews, high shipping volume, incorrect address information, failed delivery attempts, or events outside the reasonable control of THE BRAND ORIGINAL.

8. DELIVERY CONFIRMATION

A shipment may be considered delivered when the carrier tracking information indicates delivery to the shipping address provided by the customer.

For shipments requiring signature, delivery may require a recipient signature or adult signature.

The customer is responsible for ensuring that someone is available to receive the shipment where signature confirmation is required.

9. RISK OF LOSS FOR CUSTOMER ORDERS

For customer purchases shipped by THE BRAND ORIGINAL, THE BRAND ORIGINAL will reasonably assist with carrier claims for loss or damage during transit.

However, once the carrier confirms delivery to the shipping address provided by the customer, THE BRAND ORIGINAL shall not be responsible for theft, loss, disappearance, misplacement, or damage occurring after confirmed delivery.

Customers are encouraged to ship high-value items only to secure addresses where delivery can be received personally.

10. LOST PACKAGES

If a package appears lost in transit, THE BRAND ORIGINAL may initiate or assist with a carrier investigation.

The customer may be required to provide:

  • written confirmation of non-receipt;

  • cooperation with carrier investigation;

  • police report where requested;

  • signed statements or affidavits;

  • additional documentation required by the carrier or insurer.

Refunds or replacements, if any, will not be issued until the carrier and/or insurance review has been completed.

11. DAMAGED PACKAGES

If a package arrives damaged, the customer must notify THE BRAND ORIGINAL promptly and preserve all packaging materials.

The customer may be required to provide:

  • photographs of the outer packaging;

  • photographs of the inner packaging;

  • photographs of the item;

  • carrier documentation;

  • written description of the damage;

  • cooperation with the carrier or insurance review.

Failure to preserve packaging or cooperate with the investigation may limit or prevent claim resolution.

12. REFUSED OR UNCLAIMED DELIVERIES

If a customer refuses delivery or fails to claim a shipment without prior written authorization from THE BRAND ORIGINAL, the customer may be responsible for:

  • original shipping charges;

  • return shipping charges;

  • insurance fees;

  • carrier fees;

  • handling fees;

  • any other costs incurred by THE BRAND ORIGINAL.

Refusal of delivery does not cancel a purchase and does not create a right to refund.

13. INTERNATIONAL SHIPPING

International shipping may be available for certain items and destinations at the discretion of THE BRAND ORIGINAL.

International customers are responsible for all duties, taxes, customs fees, brokerage fees, import charges, local delivery fees, and compliance with the laws of the destination country.

THE BRAND ORIGINAL is not responsible for delays, seizures, returns, inspections, duties, taxes, or restrictions imposed by customs or foreign authorities.

If an international shipment is refused, rejected, abandoned, delayed, seized, or returned due to customs or import issues, the customer remains responsible for all related costs.

14. SHIPPING RESTRICTIONS

THE BRAND ORIGINAL may refuse to ship to certain addresses, regions, countries, freight forwarders, hotels, temporary addresses, P.O. boxes, high-risk locations, or addresses that cannot be verified.

THE BRAND ORIGINAL may also refuse or cancel shipment when required by law, payment processor rules, carrier restrictions, fraud-prevention practices, or internal risk-management procedures.

15. PACKAGING

THE BRAND ORIGINAL uses reasonable care in packaging items for shipment.

Packaging may vary depending on the item, brand, size, value, condition, and shipping method.

Original brand packaging, boxes, dust bags, certificates, accessories, or receipts are included only when specifically stated in the product description.

16. CONSIGNOR SHIPMENTS TO THE STORE

If a consignor ships an item to THE BRAND ORIGINAL for evaluation, authentication, consignment, repair, return, or any other purpose, the consignor is responsible for the shipment until the item is physically received and accepted by THE BRAND ORIGINAL.

The consignor is responsible for:

  • selecting the carrier;

  • properly packaging the item;

  • insuring the shipment;

  • retaining tracking information;

  • ensuring delivery to the correct address.

THE BRAND ORIGINAL is not responsible for items lost, stolen, delayed, damaged, misdelivered, or otherwise affected before physical receipt by THE BRAND ORIGINAL.

17. RETURNS OF UNSOLD CONSIGNED ITEMS

When an unsold consigned item is returned to the consignor, return shipping costs shall be the responsibility of the consignor unless otherwise agreed in writing.

Risk of loss transfers to the consignor once THE BRAND ORIGINAL delivers the item to the carrier or logistics provider for return shipment.

THE BRAND ORIGINAL is not responsible for carrier delays, loss, damage, theft, or misdelivery after the item has been transferred to the carrier.

18. INSURANCE

THE BRAND ORIGINAL may, at its discretion, purchase shipping insurance for certain shipments.

Shipping insurance does not guarantee immediate refund, replacement, or payment. Claims are subject to carrier and/or insurer investigation, documentation requirements, exclusions, and approval.

The existence of insurance does not expand THE BRAND ORIGINAL's obligations beyond the terms of this Policy.

19. CUSTOMER COMMUNICATIONS

Customers are responsible for monitoring the email address, telephone number, and account information provided at checkout.

Shipment updates, carrier notices, delivery attempts, additional verification requests, and claim-related communications may be sent electronically.

Failure to monitor communications does not excuse missed delivery attempts, delayed response, or failure to provide requested information.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law, THE BRAND ORIGINAL shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from shipping, delivery, delay, loss, or carrier conduct.

THE BRAND ORIGINAL's maximum liability for any shipping-related claim shall not exceed the amount actually paid by the customer for the item giving rise to the claim.

21. FORCE MAJEURE

THE BRAND ORIGINAL shall not be responsible for shipping delays or failures caused by events outside its reasonable control, including but not limited to severe weather, hurricanes, floods, fires, natural disasters, war, terrorism, labor disputes, carrier disruptions, government actions, customs delays, cyberattacks, technical outages, payment processor failures, or other unforeseen events.

22. GOVERNING LAW

This Shipping Policy shall be governed by and interpreted in accordance with the laws of the State of Florida.

23. VENUE

Any dispute arising from or relating to this Shipping Policy shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.

24. POLICY CHANGES

THE BRAND ORIGINAL reserves the right to modify this Shipping Policy at any time.

The most current version published on the website shall control.

25. ACCEPTANCE OF POLICY

By placing an order, submitting an item, shipping an item, or otherwise transacting with THE BRAND ORIGINAL, you acknowledge and agree to this Shipping Policy.