Refund policy

At THE BRAND ORIGINAL, most items offered for sale are pre-owned, consigned, vintage, collectible, or one-of-a-kind luxury goods.

For this reason, all sales are generally considered final.

We encourage customers to carefully review all photographs, descriptions, measurements, condition information, and authenticity information before completing a purchase.

1. ALL SALES ARE FINAL

Unless otherwise required by law or expressly approved by THE BRAND ORIGINAL, all purchases are considered final.

Returns are not accepted for reasons including, but not limited to:

  • change of mind;

  • personal preference;

  • fit or sizing concerns;

  • color expectations;

  • finding another item;

  • buyer’s remorse;

  • normal signs of wear consistent with the item’s condition description.

2. LIMITED EXCEPTIONS

A return request may be considered only if:

  • the customer received the wrong item;

  • the item contains a material and objective discrepancy from its published description;

  • a legitimate authenticity concern is raised and supported by reasonable evidence.

Each request is reviewed individually.

Submitting a request does not guarantee approval of a return.

3. NOTICE REQUIREMENT

Any claim, concern, or issue regarding an item must be submitted to THE BRAND ORIGINAL within:

Three (3) calendar days

following confirmed delivery of the item.

Claims submitted after this period may not be accepted.

After expiration of this period, the item shall be deemed accepted by the customer without objection.

4. AUTHENTICITY CONCERNS

THE BRAND ORIGINAL takes authenticity seriously and applies authentication procedures before offering luxury goods for sale.

If a customer raises a good-faith authenticity concern, THE BRAND ORIGINAL may request:

  • photographs;

  • supporting documentation;

  • expert opinions;

  • independent authentication results;

  • other relevant materials.

Each authenticity-related concern is reviewed individually and in good faith.

5. SHIPPING DAMAGE CLAIMS

After an item is transferred to the shipping carrier, transportation is handled by the applicable carrier.

If an item is damaged during transportation, the customer should:

  • retain all packaging materials;

  • take photographs of the damage;

  • contact the shipping carrier promptly;

  • follow the carrier’s claim procedures.

Shipping-related damage claims are handled according to the carrier’s rules and applicable shipping insurance, if any.

6. GOVERNING LAW

This Policy shall be governed by the laws of the State of Florida.

7. CONTACT INFORMATION

Questions regarding this Return Policy may be directed to THE BRAND ORIGINAL through the contact information published on the website.